Water Damage Restoration

Our target response time is 60 minutes anywhere in Sydney Metro, 24 hours a day, 7 days a week. When you call, you speak directly with a trained technician who assesses the situation and dispatches immediately. We do not use answering services for emergency calls.

If it is safe to do so, turn off the water source if a pipe or appliance is causing the leak, and switch off electricity in affected areas where water may contact outlets or fittings. Remove valuables from the wet area if possible. Do not use a household vacuum cleaner to extract water — they are not designed for this and create an electrical hazard. Avoid walking through the affected area, as foot traffic spreads water further. Call us immediately and we will guide you through the steps while we are on the way.

Most standard home and contents insurance policies cover sudden and accidental water damage such as burst pipes, appliance failures, and storm events. Gradual leaks that cause damage over time are usually not covered. We supply full documentation — moisture reports, daily drying logs and a final IICRC‑compliant report — that meets the requirements of all major Australian insurers, and we can liaise directly with loss adjusters on request.

It depends on the water category, how long the carpet has been wet, and the carpet type. Category 1 clean water extracted within 24–48 hours offers the best chance of restoring most carpet types. Category 3 sewage or black water contamination means carpet must be removed and replaced, regardless of how quickly it is addressed. Cushion‑backed carpet generally cannot be dried effectively and typically requires replacement. We provide an honest written assessment of restorability at the first attendance.

Structural drying is the process of removing moisture from building materials — walls, subfloors, ceiling cavities, timber framing and concrete — using industrial dehumidifiers and high‑velocity air movers. The drying period depends on the class and extent of damage: Class 1 events may dry in 3–5 days, while Class 3 events can take 7–14 days or longer. We monitor daily with calibrated moisture meters and dry to IICRC S500 drying goals, not just to a fixed number of days.

Thermal imaging cameras detect temperature differences caused by evaporative cooling in wet materials. Damp wall cavities, floors or ceilings often appear cooler than dry surrounding materials in a thermal image. This allows us to identify hidden water migration that cannot be seen with the naked eye and ensures we dry every affected area properly.

We apply EPA‑registered antimicrobial solutions to all affected surfaces during the drying process to prevent mould spore germination and colonisation. Rapid extraction, thorough structural drying to IICRC standard drying goals, and antimicrobial treatment together provide the most effective mould prevention protocol. During daily checks we also monitor for any signs that mould may be developing.

If mould is already established, we carry out full mould remediation to IICRC S520 standards. This includes setting up containment to prevent spore spread, physically removing mould from affected surfaces, HEPA air filtration to capture airborne spores, and antimicrobial treatment. Heavily contaminated materials such as drywall and insulation are removed and replaced where necessary.

Yes. Sewage backup is a Category 3 (black water) event that requires specialist PPE, containment and strict decontamination protocols. All soft materials that have come into contact with Category 3 water — carpet, underlay, drywall below the waterline and insulation — must be removed and disposed of. Hard surfaces are thoroughly cleaned and treated with antimicrobial products, and we provide full documentation for health authorities and insurance purposes.

Yes. Inter‑unit leaks are one of our most common call‑outs in strata buildings. We coordinate response across multiple apartments, work with strata managers, owners and tenants, and provide documentation suitable for strata committee reports and insurance subrogation between different insurers.

Yes. We provide a complete insurance documentation package including initial damage photographs, moisture mapping diagrams, daily drying logs with calibrated readings, equipment records and a final IICRC‑compliant drying report. This documentation is accepted by all major Australian insurers and usually helps claims progress more smoothly.

Yes. Our water damage technicians are trained and certified to the IICRC S500 Standard for Professional Water Damage Restoration. We also carry $20 million public liability insurance, and all technicians are police‑checked for your peace of mind.

We cover the entire Sydney metropolitan area 24 hours a day, 7 days a week. This includes Sydney CBD, Eastern Suburbs, Inner West, North Shore, Northern Beaches, Hills District, Parramatta, Western Sydney, South West Sydney and the Sutherland Shire. There is no additional call‑out fee for emergency attendance within Sydney Metro.