Sydney's Specialist Rug Cleaning Service
A quality rug is often the most valuable and most personal textile in your home. Hand-knotted Persian heirlooms, handwoven Oriental pieces, thick New Zealand wool rugs, delicate silk creations — each one is unique, and each one demands a level of knowledge and care that far exceeds standard carpet cleaning.
The wrong cleaning method — too much heat, the wrong pH, excessive agitation, incorrect drying — can cause irreversible damage: colour bleed, fibre shrinkage, pile distortion, backing deterioration, and permanent loss of value. This is why rug cleaning is a specialist discipline, and why Sydney’s most discerning homeowners, interior designers, and antique dealers trust us with their most treasured pieces.
We are Sydney’s dedicated rug cleaning specialists. Our technicians are trained to identify rug origin, fibre composition, dye stability, construction method, and the correct cleaning approach for each piece before any cleaning begins. The result is a genuinely deep clean that restores vibrancy, eliminates odours, and protects your investment — without risk.
Whether you need your everyday polypropylene rug refreshed, your grandmother’s Persian Tabriz restored, or an urgent pet stain treated before it becomes permanent, we deliver outstanding results backed by full insurance and a 100% satisfaction guarantee.
Why Sydney Trusts Us With Their Rugs
✓ Specialist Rug Training — our technicians are trained specifically in rug identification, fibre chemistry, and dye behaviour. Not general carpet cleaners.
✓ Every Rug Assessed Individually — origin, construction, fibre, and dye stability all assessed before any cleaning method is selected
✓ Full Submersion Washing Available — the gold standard for Persian and Oriental rugs, replicating traditional washing methods
✓ Colour-Fastness Testing — every rug tested before water or solution is applied to prevent dye bleed or colour loss
✓ Controlled Flat Drying — prevents pile distortion, foundation shrinkage, and dye migration that occur with improper drying
✓ Hand-Finished Detailing — fringe cleaning and pile grooming by hand on every premium rug
✓ Fully Insured for Full Replacement Value — comprehensive insurance covering your rug while in our care
✓ Pet Stain & Odour Specialists — including full submersion treatment for severe urine contamination
✓ Free Pickup & Delivery Across Sydney Metro — we collect, clean, and return
✓ 100% Satisfaction Guarantee — not satisfied? We reclean at no charge
Rugs We Clean
Persian Rugs
Tabriz, Kashan, Isfahan, Qum, Nain, Heriz, Sarouk, Kerman, Mashad, and tribal pieces including Gabbeh, Qashqai, and Bakhtiari. We handle city rugs, village rugs, and nomadic pieces — each with distinct construction and cleaning requirements. Full submersion washing in pH-balanced, wool-safe solution is our standard approach for authentic Persian rugs.
We work with property managers, facility managers, office managers, and directly with tenants. NABERS-aware cleaning practices available for environmentally certified buildings.
Oriental Rugs
Chinese, Indian, Pakistani, Turkish, Afghan, Tibetan, and Moroccan pieces. Turkish rugs (Oushak, Kilim, Hereke) and Afghan war rugs require particular care for their natural dyes and wool compositions. We understand regional construction differences and adjust our method accordingly.
Wool Rugs
Pure wool, New Zealand wool, and wool-blend rugs — handmade and machine-loomed. Wool is the most forgiving natural fibre for cleaning but still requires correct pH and temperature control to prevent shrinkage and matting. Our wool-safe formulations maintain lanolin levels and fibre lustre.
Silk Rugs
Pure silk and silk-wool blend rugs require the greatest care of any rug type. Silk fibres are extremely sensitive to alkaline solutions and mechanical agitation. We use purpose-formulated silk-safe cleaning agents and gentle hand-washing techniques that protect the lustre and integrity of silk pile.
Shag & High-Pile Rugs
Long-fibre and high-pile rugs trap more soil than any other construction type. Our deep extraction process removes embedded dirt from the base of the pile without matting or tangling fibres.
Flatweave & Kilim Rugs
Flatweave rugs including Kilims, Dhurries, and Soumaks are reversible and require thorough cleaning on both faces. Their tight construction can trap fine grit that abrades fibres from within — our pre-cleaning process removes this invisible damage risk.
Synthetic Rugs
Polypropylene, nylon, viscose, and polyester rugs. While less delicate than natural fibre rugs, synthetic rugs still benefit from professional cleaning — particularly viscose and art silk, which are highly sensitive to water and can be permanently damaged by incorrect cleaning.
Antique & Heirloom Rugs
Rugs over 50 years old require a conservation-minded approach. We assess structural integrity before cleaning, avoid any methods that could accelerate deterioration, and consult with owners before proceeding on any piece of significant heritage or monetary value.
Hide Rugs
Cowhide, sheepskin, and leather hide rugs. Specialist dry-cleaning methods only – water-based cleaning will damage hide. We use pH-neutral leather cleaning agents and controlled drying.
In-Home Service vs Pickup & Delivery — Which is Right for Your Rug?
| In-Home Service | Pickup & Delivery |
|---|---|
| Suitable for polypropylene, nylon, and lower-value synthetic rugs | Recommended for all Persian, Oriental, silk, wool, and antique rugs |
| Quick and convenient — no need to remove the rug | Full workshop treatment including submersion washing |
| Cleaned using hot water extraction on your floor | Controlled drying facility prevents distortion and dye migration |
| Same-day service available | Typical turnaround 7 to 10 business days |
| Best for maintenance cleans and light soil | Best for deep clean, heavy soil, pet contamination, and restoration |
If you are unsure which service is right for your rug, send us a photo via SMS. We will assess it and recommend the appropriate method before you commit to anything.
Our Specialist Rug Cleaning Process
Inspection & Documentation
We photograph and document your rug’s condition, dimensions, construction, and any existing damage before cleaning begins.
Fibre & Origin Identification
We identify the fibre composition (wool, silk, cotton, synthetic) and construction method (hand-knotted, hand-tufted, machine-loomed, flatweave) to determine the correct cleaning approach.
Colour-Fastness Testing
Every dye colour is tested in a discreet area. If any dye shows instability, we adjust the cleaning method to prevent bleed before full cleaning begins.
Dry Soil Removal
Specialist vibration and compressed air equipment removes fine grit and dry particulate from deep within the pile — soil that hot water extraction alone cannot reach and that abrades fibres from within.
Pre-Treatment
Targeted pre-treatment of stains, pet-affected areas, and high-soil zones using fibre-appropriate spotting agents.
Full Wash or Surface Clean
Depending on rug type and soil level: full submersion washing in our facility for Persian, Oriental, and wool rugs; or thorough surface cleaning for synthetics and delicate pieces.
pH-Balanced Rinsing
A final rinse in pH-neutral water removes all cleaning solution residue, protecting fibre integrity and preventing future rapid re-soiling.
Controlled Drying
Rugs are flat-dried in our temperature and humidity-controlled facility. This prevents the pile distortion, corner curl, and foundation shrinkage that occurs when rugs are hung or dried in uncontrolled conditions.
Hand-Grooming & Finishing
Pile is groomed in the direction of weave, fringe is hand-cleaned and straightened, and the finished rug is inspected under full light.
Final Quality Inspection & Return
A senior technician performs a final inspection before your rug is carefully rolled, wrapped, and returned — or delivered to your Sydney address.
Pet Stain & Odour Treatment for Rugs
Pet urine is the most damaging contaminant a rug can experience. Unlike carpet, rugs often sit on hard floors — meaning urine saturates through the entire rug thickness and pools on the underside, causing severe fibre and dye damage from below.
Surface cleaning alone cannot address deep pet urine contamination. Our full submersion treatment flushes every fibre and the rug foundation with enzyme-based solution, removing uric acid crystals and bacteria from every layer of the rug construction — the only reliable method for complete odour elimination.
Important: Act Quickly on Pet Accidents
Fresh urine is far easier to remove than dried. Blot (never rub) the affected area immediately, avoid applying household cleaning products (which can set the stain and damage dyes), and call us as soon as possible. The longer urine remains, the greater the risk of permanent dye damage and fibre deterioration.
Rug Repairs & Restoration
In addition to cleaning, we offer a range of rug repair and restoration services:
Fringe repair and replacement
Reattaching, re-knotting, or replacing worn or missing fringe
Edge binding and overcasting
Repairing unravelling or damaged rug edges
Hole and tear repair
Re-weaving damaged sections of hand-knotted rugs
Moth damage treatment and repair
Treatment of moth larvae and re-weaving of affected areas
Colour restoration
Re-dyeing faded areas of hand-knotted rugs
Backing application
Adding or replacing cotton or latex backing on deteriorating rugs
Service Areas
Servicing All Sydney Suburbs - Rug Pickup & Delivery
Free pickup and delivery available across Eastern Suburbs, Inner West, North Shore, Northern Beaches, Hills District, Western Sydney, South West Sydney, Sutherland Shire, and Sydney CBD. Pickup available 7 days.
Common Questions
Frequently Asked Questions
How do you clean Persian and Oriental rugs?
We use full submersion hand-washing for most Persian and Oriental rugs — the same method used in their countries of origin. Rugs are inspected, pre-vacuumed, colour-fastness tested, hand-washed in pH-balanced wool-safe solution, thoroughly rinsed, and flat-dried in our controlled facility to prevent distortion. The entire process takes 7 to 10 business days and delivers a deep clean that in-home methods simply cannot match.
Can you pick up my rug from my Sydney home?
Yes. We offer free pickup and delivery across most Sydney Metro suburbs. Book a pickup online or by phone, and we will collect at a time that suits you. Typical turnaround from pickup to delivery is 7 to 10 business days.
How do I know if my rug needs pickup or in-home cleaning?
As a general rule, synthetic rugs and lower-value machine-made rugs are well-suited to in-home hot water extraction. Persian, Oriental, wool, silk, antique, and hand-knotted rugs benefit significantly from our full facility-based submersion cleaning. If you send us a photo, we will assess it and recommend the best approach at no obligation.
Will cleaning damage my Persian rug or cause colour bleed?
Not when performed by a trained rug specialist. We test every dye for colour fastness before any solution is applied. If a dye shows instability, we adjust the cleaning method to prevent bleed. Colour damage in rug cleaning almost always results from untrained operators applying the wrong chemistry without testing — which is why specialist knowledge matters.
Can you remove pet urine smell from a rug?
Yes. We use full submersion enzyme treatment that flushes every fibre and the rug foundation, breaking down uric acid crystals and bacteria from every layer of construction. Surface cleaning alone cannot eliminate deep urine odour in rugs. For recently soiled rugs, results are typically complete. For very old or severe contamination, we assess honestly before proceeding.
How long does rug cleaning take?
In-home rug cleaning is completed during your appointment — typically 30 to 60 minutes per rug depending on size. Pickup and delivery service has a typical turnaround of 7 to 10 business days from collection to return. Express turnaround is available on request.
How often should rugs be professionally cleaned?
Most rugs benefit from professional cleaning every 12 to 18 months. High-traffic rugs, rugs in homes with pets or children, and rugs in dining areas should be cleaned more frequently — every 6 to 12 months. Antique and valuable rugs may benefit from more conservative cleaning intervals with professional assessment.
Do you clean silk rugs?
Yes, but silk rugs require specialist knowledge and products. Silk is extremely sensitive to alkalinity and mechanical agitation. We use purpose-formulated, pH-neutral silk-safe cleaning agents and gentle hand techniques that protect the lustre and structural integrity of silk pile. We do not use standard carpet cleaning equipment on silk rugs.
Can you repair my rug as well as clean it?
Yes. We offer fringe repair, edge binding, hole and tear repair, moth damage treatment, and colour restoration alongside cleaning. Repairs are assessed and quoted separately before any work begins.
Are you insured to clean valuable rugs?
Yes. We carry comprehensive insurance covering the full replacement value of your rug while it is in our care — from pickup through to delivery. Every technician is fully trained, police-checked, and experienced in handling valuable and irreplaceable pieces.
What should I do immediately after a spill on my rug?
Blot the spill immediately with a clean white cloth — never rub, as rubbing spreads the stain and forces it deeper into the fibres. Remove as much liquid as possible. Do not apply household cleaning products, vinegar, or baking soda, as these can set stains or damage natural dyes. Call us as soon as possible — the fresher the stain, the better the result.
Do you clean rugs from apartments and high-rise buildings?
Yes. Our pickup service operates across all Sydney Metro including CBD apartments and high-rise buildings. We coordinate access with building management and use protective wrapping to transport rugs safely through common areas and lifts.
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